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PMS & Mobile Viewing Support at Kanteki.
Introduction
Closed-Circuit Television (CCTV) systems play an essential role in safeguarding business premises by ensuring constant surveillance and providing reliable evidence in case of incidents. However, to maintain peak performance and ensure uninterrupted monitoring, these systems require regular maintenance and timely configuration updates. At InstallersPH IT Solutions, we take pride in delivering both technical expertise and consistent after-sales support to help our clients get the most out of their security systems.
Recently, our team was deployed to Kanteki, located at Paseo Saturnino, Cebu City, to perform two critical tasks: assist in configuring mobile phone access for their existing CCTV system and carry out the scheduled Preventive Maintenance Service (PMS) under their one-year support plan.
This service visit reflects our commitment to both responsive client assistance and proactive equipment upkeep.
Mobile Viewing Setup Using the DMSS App.
Client Request and Initial Assessment.
The service call began with Kanteki’s request for assistance in enabling mobile access to their CCTV system. This feature allows authorized personnel to monitor live camera feeds and recorded footage remotely through their smartphones, significantly increasing security oversight even when away from the premises.
Upon arrival, our team conducted an initial check on the existing CCTV system to determine its compatibility with the DMSS App—a widely used mobile application for remote CCTV viewing and management. The assessment included:
Checking the model and firmware of the Network Video Recorder (NVR) or Digital Video Recorder (DVR) in use.
Confirming that the recorder supports cloud-based or P2P (peer-to-peer) remote access.
Ensuring the network connection was stable and accessible from the recorder’s location.
Configuration Process.
Once compatibility was confirmed, our technicians proceeded with the configuration:
Network Setup.
Verified internet connection stability.
Ensured the recorder was connected to the network via LAN cable for more reliable performance.
Recorder Settings Adjustment.
Accessed the system’s network menu to enable P2P or cloud connection.
Retrieved the device’s unique QR code required for mobile linking.
DMSS App Installation and Linking.
Assisted the client in downloading and installing the DMSS App on their smartphones.
Used the QR code to securely link the recorder to the app.
Configured user accounts with appropriate access levels to maintain security.
Testing and Demonstration.
Conducted live feed testing on mobile devices.
Demonstrated playback and zoom functions within the app.
Provided a quick guide on managing notifications for motion detection and other alerts.
This configuration empowered Kanteki’s management team to monitor their CCTV system in real-time from anywhere, enhancing operational awareness and safety.
Preventive Maintenance Service (PMS).
Purpose of the Service
Preventive Maintenance Service is a scheduled upkeep procedure aimed at preserving the performance, reliability, and longevity of the CCTV system. Under Kanteki’s one-year support agreement, this PMS ensures that potential issues are addressed before they can affect system performance.
Step-by-Step Maintenance Process
Visual Inspection
Checked all cameras for physical damage, misalignment, or obstructions to their view.
Examined mounting brackets for signs of wear or instability.
Lens and Housing Cleaning
Removed dust, smudges, and other debris from camera lenses to maintain clear image quality.
Cleaned protective housings to prevent weathering and deterioration.
Cabling and Connection Check
Inspected coaxial or Ethernet cables for cuts, bends, or signs of deterioration.
Verified the integrity of connectors and ensured they were securely fastened.
Power Supply Verification
Checked voltage output from the power supply unit to ensure stable operation.
Inspected backup power solutions (if any) for readiness.
System Functionality Test
Verified live feed from each camera on the main monitor.
Tested recording functions, playback quality, and storage capacity.
Firmware and Software Updates
Checked if the recorder’s firmware and DMSS App required updates.
Installed necessary updates to improve security and functionality.
Final Adjustments and Optimization
Re-aligned cameras if needed for optimal coverage.
Configured recording schedules based on the client’s requirements.
Findings and Results.
During the visit, our team found that the CCTV system was generally in good condition, with no major hardware issues. A few minor adjustments were made to optimize camera angles, and some lenses were thoroughly cleaned to restore maximum clarity.
The DMSS App integration was successful, and remote access was tested to confirm stable live streaming and playback. The Preventive Maintenance Service ensured that all cameras, cabling, and recording functions were performing at their best, minimizing the risk of downtime.
Client Benefits.
The combined service visit provided Kanteki with the following advantages:
Enhanced Security Awareness
With mobile access enabled, the management team can monitor operations in real-time from any location.
Extended Equipment Lifespan
Preventive maintenance reduces wear and tear, preventing costly replacements or emergency repairs.
Operational Continuity
Proactive checks minimize the risk of unexpected CCTV failures.
Peace of Mind
Knowing that the system is both well-maintained and easily accessible remotely gives the client full confidence in their security setup.
Conclusion
The service visit at Kanteki showcased the importance of combining immediate technical support with routine preventive maintenance. By enabling mobile viewing through the DMSS App, we provided the client with greater flexibility and control over their surveillance system. Simultaneously, the Preventive Maintenance Service ensured that their equipment remains in peak condition, aligning with their one-year support agreement.
At InstallersPH IT Solutions, we believe that security systems should not only be installed but also maintained and enhanced over time. This dual-service approach at Kanteki is a clear example of how our team works to deliver both convenience and reliability for our clients.
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