CCTV Support for another resident at Silver Hills, Talamban.

Introduction

Our team responded to a service call from a Silver Hills residence regarding their 9-camera analog CCTV system, where 5 cameras had stopped functioning. The client requested technical support to restore their complete security coverage.

Service Details:

✔ System Assessment Performed

  • Verified all 9 existing analog cameras.

  • Confirmed 4 cameras were operational.

  • Identified 5 cameras with no video output.

✔ Comprehensive Diagnostic Testing

  • Checked camera power supply connections.

  • Tested BNC video transmission lines.

  • Inspected DVR input channels.

  • Verified monitor and display settings.

Findings:

🔍 Faulty Cable Connections Identified

  • Determined all 5 non-functional cameras had damaged cabling

  • Issues included:

    • Broken power wires (3 cameras).

    • Compromised video coaxial cables (2 cameras).

    • Corroded connectors (multiple points).

Recommended Solution:

🔧 Complete Cable Replacement Required

  • New Siamese coaxial cables with BNC connectors.

  • Fresh power supply wiring.

  • Weatherproof connection points.

  • Cable management optimization.

Next Steps:
1️⃣ Service Quotation Preparation

  • Preparing detailed cost estimate including:

    • Required materials (cables, connectors, accessories).

    • Professional installation labor.

    • System testing and verification procedures.

2️⃣ Client Approval Process

  • Presenting solution options and costs.

  • Scheduling the service at client’s convenience.

  • Finalizing service agreement details.

3️⃣ Repair Implementation

  • Complete cable replacement service.

  • Comprehensive system functionality testing.

  • Camera adjustments as needed.

  • Client orientation on system operation.

Client Communication:
We have:

  • Provided complete explanation of all findings.

  • Discussed recommended solutions in detail.

  • Addressed all client questions and concerns.

  • Committed to prompt quotation delivery.

Project Completion:
The repair service will be scheduled:

  • Upon client approval of quotation.

  • At mutually convenient date and time.

  • With efficient completion as priority.

Conclusion

Our diagnostic service has successfully identified the cable issues affecting the client’s CCTV system. We stand ready to implement a professional repair solution that will restore full security coverage. We appreciate the client’s trust in our expertise and look forward to resolving these issues to their complete satisfaction.

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