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Queuing Management System for Jafar's Shawarma: Completion Report
Executive Summary:
This completion report outlines the successful development and implementation of a queuing system for Jafar’s Shawarma, aimed at enhancing customer experience by efficiently managing order pickup processes. The queuing system displays order numbers on a screen when orders are being prepared and are ready for customer pickup. This report details the project’s objectives, methodology, accomplishments, challenges faced, and recommendations for future improvements.
Introduction
Jafar’s Shawarma recognized the need to streamline the order pickup process to reduce customer wait times and improve overall satisfaction. The queuing system project was initiated to address these concerns and provide a seamless experience for customers during the order collection phase.
Project Objectives:
The primary objectives of the project were:
- Develop a queuing system that displays order numbers on a screen during preparation and when orders are available for pickup.
- Improve customer satisfaction by providing clear and real-time order status updates.
Methodology:
The development process involved several key steps:
- Requirement Analysis
Collaborated with Jafar’s Shawarma team to understand specific needs, technical requirements, and the physical layout of the store.
- System Design
Designed a user-friendly interface for displaying order numbers.
- Software Development
Developed the queuing system software using modern technologies to ensure stability, reliability, and scalability.
- Hardware Integration
Installed displays at strategic locations within the store for customers to view their order numbers.
- Testing
Conducted rigorous testing to ensure the system accurately displayed order numbers and functioned smoothly.
- Deployment
Deployed the system in the store, provided training to the staff, and conducted a soft launch to identify any potential issues.
Challenges Faced:
During the project, several challenges were encountered:
- Technical Integration
Integrating the new system with the existing business process required careful coordination and thorough testing.
- Hardware Placement
Identifying optimal locations for the screens within the store layout to ensure clear visibility for customers.
- User Training
Ensuring that the store staff were trained effectively to operate the new system and handle any customer inquiries.
Accomplishments and Results:
The queuing system project achieved the following outcomes:
- Real-time display of order numbers on screens during preparation and pickup stages.
- Customers can now easily see and identify the status of their orders.
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