Queuing Management System in the Philippines.
We are now providing professional queuing management system with digital ad display in the Philippines. With almost 9 years’ experience, our company has become one of the experts in providing queue systems in the country. We have been serving this service in areas like Cebu City, Mandaue, Lapu-Lapu, Minglanilla, Metro Manila, Makati, Davao, Bohol (Tagbilaran City) and all over the Philippines. We have trained our employees to uphold top of the line service in assisting our clients with regards to system deployment.
Queue System Features
Display Queue Number
Enables a company to display the numbers being called by the queue system.
Print Ticket & Send SMS to Customers
Allows the user to print the actual queue number or allow the user to receive an SMS.
Multiple Counter
Add multiple counters depending on the size of the company.
Multiple Departments
Allow the users to add multiple departments depending on the services offered by the company.
Multiple Branches
The users can add multiple branches or locations depending on how large a company is.
Service allocation depending on branch
Allows the admin users to designate what service is going to be enabled on each branch.
Waiting Time Report
Users can generate a report regarding the average waiting time of the customers on a certain branch / location.
Customer Report
Due to the pandemic we have added a contact tracing report that enables a business to track and know who and how many users have visited a certain location for faster and easier contact tracing.
User Role Admin/ Staff
Admin users can designate an employee role during the registration of the staffs that will use the queue system.
Makati Address:
V.A. Rufino Street corner Valero Street, Salcedo Village, Makati City, Philippines V.A. Rufino Street, corner Valero, Makati City, 1227 Metro Manila.
Frequently Asked Questions.
A Queue Management System (QMS) is a software and hardware solution that helps businesses organize customer queues, reduce waiting times, and improve customer service. Customers receive a queue number through a kiosk, ticket printer, SMS, or digital registration system and are called when it is their turn.
A Queue Management System allows customers to obtain a queue number, wait comfortably, and monitor their position through display screens. Staff members can call customers using counter terminals, while managers can monitor performance through real-time reports and analytics.
Queue Management Systems are commonly used by:
- Government offices
- Banks and financial institutions
- Hospitals and clinics
- Retail stores
- Cooperatives
- Utility companies
- Telecommunications providers
- Schools and universities
- Customer service centers
- Licensing and registration offices
The main benefits include:
- Reduced waiting times
- Improved customer satisfaction
- Better employee productivity
- Organized customer flow
- Real-time reporting and analytics
- Reduced customer walkouts
- Enhanced service quality
- Increased operational efficiency
Yes. Modern Queue Management Systems can send SMS notifications to customers so they can monitor their queue status without physically waiting in line. This helps improve customer convenience and reduces crowding.
Yes. Our Queue Management System supports multiple branches and allows administrators to manage customer queues, departments, and reports from a centralized dashboard.
Yes. Businesses can create multiple departments such as Billing, Customer Service, Cashier, Technical Support, Registration, and Claims. Each department can have its own queue sequence and service workflow.
Yes. We can customize the queue system according to your company’s workflow, branding, branch structure, reporting requirements, and customer service process.
Yes. The system can be integrated with online appointment scheduling, allowing customers to reserve their visit before arriving at your office or facility.
Yes. The system generates real-time reports including:
- Average waiting time
- Service time per employee
- Daily customer volume
- Peak service hours
- Counter performance
- Department performance
- Branch performance
Yes. Digital display screens can be used to show company advertisements, announcements, promotional videos, educational content, and customer information while customers wait.
Yes. Healthcare facilities use Queue Management Systems to manage patient flow, reduce congestion, improve appointment management, and enhance patient experience.
Yes. Government agencies frequently use Queue Management Systems to improve public service delivery, reduce waiting times, and generate service performance reports.
Yes. We provide Queue Management System installation, configuration, training, and support throughout the Philippines including Cebu, Metro Manila, Makati, Quezon City, Davao, Iloilo, Bacolod, Bohol, Cagayan de Oro, and nearby provinces.
Yes. Authorized administrators can access reports and monitor branch performance remotely through a centralized management dashboard.
Depending on the setup, the system may include:
- Ticket printer kiosk
- Touchscreen kiosk
- Queue display monitor
- Counter calling terminal
- Audio announcement system
- SMS gateway integration
- Central server or cloud platform
The cost depends on the number of branches, departments, counters, display screens, and custom features required. Contact us for a customized quotation based on your business requirements.
Yes. The system can be integrated with CRM systems, customer databases, appointment systems, ERP software, payment systems, and other business applications depending on project requirements.
InstallersPH IT Solutions provides professional Queue Management Systems with nationwide deployment, staff training, technical support, customized workflows, reporting tools, SMS integration, and multi-branch management designed for Philippine businesses and government institutions.
You may contact InstallersPH IT Solutions to schedule a product demonstration, consultation, or site assessment. Our team can recommend the most suitable Queue Management System based on your operational requirements.
What is a Queuing Management System?
Queue management systems are indispensable tools employed across diverse industries, such as retail, banking, government, and healthcare, to orchestrate and optimize customer or client waiting experiences. The primary aim of these systems is to mitigate wait times and elevate overall customer satisfaction. This objective is realized through a range of innovative approaches, encompassing electronic queue systems, ticketing mechanisms, and the deployment of highly skilled personnel, all contributing to a seamless customer journey.
The importance of Queuing Management Systems?
Queue Management Systems, often unsung heroes in the world of customer service, play a pivotal role in transforming the way businesses operate. These ingenious systems aren’t just about ensuring order in bustling establishments; they are the linchpin in enhancing customer satisfaction and optimizing operational efficiency. By strategically managing customer queues, businesses can significantly reduce waiting times, alleviate frustration, and create an environment where every client feels valued.
How queue management systems can help your business?
One of the biggest advantages of having a queue system is that it reduces customer walkouts. You see most customers do not want to wait in line because of the hassle and not all of them want to waste their time standing and waiting around. This is why it is very important to manage your customers as fast, comfortable and effective as possible you can also entertain the customers by displaying ads on the TV / LED display on the number calling system.
Another advantage of having a Queuing Management System.
Another advantage is higher store sales. As customers do not walkout and find another service provider your business can now enjoy higher sales. As long as you make your customers happy and comfortable it will be easy to convert a sale that allows your company to expand in the future and get ahead of your competitors.
Queuing Management System Customized Reports.
Our queue software has 2 effective reports feature and these are the average waiting time report and customer number report. This helps you find out how fast or slow your employees are performing when serving your customers. The faster your employees serve the happier the customers.
How it works?
Queuing System Machines
Our packages offer wide varieties of queue machines that allows you to easily install and issue a ticket number in your business and effectively manage your customers.
Built-in Contact Tracing
As we are now facing the COVID-19 pandemic it is very important that you manage and know all the customers that enter your office or facility. That is why we have added contact tracing feature in the queue system in order for you to easily contact your customers in a certain time and date.
For Clinics and Healthcare institutions.
A Queue Management System built for Clinics and Healthcare institutions.
Pricing Plans
NEW
Basic Plan
₱
800.00
/
Mon
- 4 Users
- Custom Company Branding
- Custom company Theme
- 1 Custom Video Ad
- Easy Printer Integration
- Queue Number Display
- 1 Custom Branch
- 4 Custom Department
- Waiting Time Report
- Hourly Foot Traffic Report
- Customer Tracking
Top Seller
Standard Plan
₱
2,800.00
/
Mon
- 12 Users
- Custom Company Branding
- Custom company Theme
- 1 Custom Video Ad
- Easy Printer Integration
- Queue Number Display
- 3 Custom Branch
- 12 Custom Department
- Waiting Time Report
- Hourly Foot Traffic Report
- Customer Tracking
NEW
Business Plan
₱
5,800.00
/
Mon
- 20 Users
- Custom Company Branding
- Custom company Theme
- 1 Custom Video Ad
- Easy Printer Integration
- Queue Number Display
- 5 Custom Branch
- 20 Custom Department
- Waiting Time Report
- Hourly Foot Traffic Report
- Customer Tracking
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