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Privacy Policy
Effective Date: May 9, 2026
Welcome to InstallersPH IT Solutions.
Your privacy is important to us. This Privacy Policy explains how InstallersPH IT Solutions (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects your information when you use our website, services, Facebook page, Messenger communication channels, and related platforms.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
Company Information
8th Floor, ADG IT Center, Lopez Jaena Street,
Mandaue City, Cebu 6014, Philippines
Email: support@installersph.com
Website: www.installersph.com
Information We Collect
We may collect the following types of information:
A. Personal Information
When you contact us, submit inquiries, request quotations, or communicate with us through Facebook Messenger or our website, we may collect:
- Full Name
- Company Name
- Mobile Number
- Email Address
- Business Address
- IP Address
- Inquiry Details
- Uploaded files or attachments
B. Technical Information
We may automatically collect:
- Browser type
- Device information
- Operating system
- Website usage statistics
- Referral links
- Cookies and analytics data
C. Facebook Messenger Data
When you message our Facebook Page, we may collect:
- Facebook public profile name
- Facebook profile photo
- Facebook Messenger ID
- Messages sent to our page
- Attachments or media you voluntarily send
This information is collected solely for customer support, inquiry handling, sales communication, and service improvement.
How We Use Your Information
We use collected information for the following purposes:
- Responding to inquiries and support requests
- Processing quotations and project proposals
- Providing technical support
- Improving our services and website functionality
- Internal reporting and analytics
- Sending updates regarding your inquiries or projects
- Fraud prevention and security monitoring
- AI-assisted customer support responses
We do not sell your personal information to third parties.
Facebook Messenger Privacy Policy
Our Facebook Page may use automated systems, AI-assisted replies, and customer support tools to respond to messages.
By messaging our Facebook Page, you acknowledge and agree that:
- Your messages may be processed by automated systems or AI tools for faster customer assistance
- Conversations may be stored securely for quality assurance and support tracking
- We may use message history to improve customer experience
- Sensitive information such as passwords, banking details, or confidential credentials should never be shared via Messenger
Facebook Messenger interactions are also governed by Meta’s Privacy Policy.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve user experience
- Remember preferences
- Analyze website traffic
- Enhance website performance
You may disable cookies through your browser settings; however, some features may not function properly.
Data Protection and Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against:
- Unauthorized access
- Data loss
- Misuse
- Disclosure
- Alteration
Despite our efforts, no internet-based system is 100% secure.
Data Sharing
We may share limited information with trusted third-party providers only when necessary for:
- Website hosting
- Cloud services
- Email services
- SMS or communication systems
- Technical support systems
- Analytics providers
These providers are required to protect your information appropriately.
We may also disclose information when required by law or government authorities.
Data Retention
We retain personal information only as long as necessary for:
- Business operations
- Legal compliance
- Technical support
- Project history
- Customer service purposes
We may securely delete or anonymize data no longer required.
Your Rights
Depending on applicable laws, you may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Request limitation of processing
Requests may be sent to support@installersph.com.
Third-Party Links
Our website or Facebook Page may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Children’s Privacy
Our services are not directed toward children under 13 years old. We do not knowingly collect personal information from children.
Updates to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy, please contact:
InstallersPH IT Solutions
Email: support@installersph.com
Website: https://installersph.com
Consent
By using our website, Facebook Page, Messenger communication channels, and services, you consent to this Privacy Policy and the collection and use of information as described herein.
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