IT Support Site Inspection at Cherubim Security Agency Inc.

Introduction.

On March 13, 2026, a scheduled site inspection was conducted at Cherubim Security Agency Inc., Cebu HQ Visayas, following a reported issue with the RFID automatic boom barrier system. The inspection aimed to assess the cause of malfunction and determine the necessary technical support to restore the system to full operational status. The client, Arnold Sumaylo, requested assistance after experiencing problems with the exit boom barrier remote control, which had ceased functioning properly.

Arrival and Initial Coordination.

Our team arrived at the Cherubim Security Agency premises at 9:15 AM. Upon arrival, we coordinated with the assigned engineers and security personnel to secure access to the parking area where the boom barrier system is installed. This initial coordination ensured that the inspection could proceed smoothly and safely, with minimal disruption to the client’s daily operations. It also allowed our team to understand the client’s immediate concerns and establish a clear plan of action for the site evaluation.

Reported Issue and Warranty Status.

The primary concern reported by the client was the malfunction of the remote control for the exit boom barrier, which prevented normal operation of the system. During the initial discussion with the client and onsite staff, it was confirmed that the barrier equipment is no longer covered under warranty. This information was critical as it indicated that any repairs or replacements would be at the client’s expense and highlighted the importance of providing cost-effective technical solutions.

Detailed System Inspection

During the inspection, our team conducted a comprehensive examination of the boom barrier system. The inspection included the mechanical boom barrier mechanism, control board, RFID reader, wiring connections, and surrounding components. Each component was carefully assessed to identify possible physical damage, technical faults, or system-related issues that could have caused the malfunction. This meticulous inspection allowed the team to document the condition of the equipment and determine potential root causes of the operational failure.

Recommended Immediate Action

Based on the initial findings, the technical team recommended performing a full system reset of the boom barrier. This procedure is intended to restore the barrier’s automatic function and enable further evaluation of the system’s performance. The reset will also provide insight into whether additional repair, replacement of components, or system adjustments are necessary to ensure reliable operation of the barrier in the future.

Next Steps and Technical Proposal.

 Following the site inspection, the collected data will be used to draft a detailed technical proposal. This proposal will outline the recommended solutions, including potential repairs, replacement parts, and associated service costs. The client will be provided with a clear and comprehensive overview to review and approve, ensuring transparency in the suggested technical measures and associated expenses.

Conclusion.

The site inspection at Cherubim Security Agency was a critical step in diagnosing the malfunction of the RFID automatic boom barrier system. Through thorough examination and evaluation, the team has identified immediate actions to restore functionality and prepared to recommend further measures based on the inspection results. The collaboration between the client and technical team demonstrates a proactive approach to maintaining security infrastructure and ensuring seamless operation of access control systems in the future.

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