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CCTV Support Services at Bridge Culture.
Introduction.
InstallersPH IT Solutions conducted a service visit at Bridge Culture to provide technical support for their CCTV system and ensure proper online configuration. The visit focused on enabling remote access for monitoring and addressing network issues that affected connectivity. This report details the activities, findings, proposed solutions, and agreements made with the client during the support session.
Initial Configuration at Beach Culture Front Desk.
The team arrived at Bridge Culture at around 4:00 PM. Our first task was to configure the CCTV system at the main front desk where the DMS application is located. The setup process involved connecting the device to the network, applying the required settings, and initiating online activation. After configuration, the CCTV was successfully set online through the DMS app, confirming proper communication with the network.
Attempted Setup at the Second Front Desk.
After completing the setup at the first front desk, the team proceeded to configure the system at the second front desk. However, the process could not be completed due to a network issue that prevented successful online activation. Time check during this stage was recorded at 4:43 PM.
Identification of Network IP Mismatch.
Upon further inspection, the team discovered a mismatch in IP address schemes between the Bridge Culture network and the CCTV system. Bridge Culture’s main network uses IP addresses within the 10.0.x.x range. Meanwhile, the CCTV units are configured with a different default network structure beginning with 192.168.x.x. Because these two networks do not align, the CCTV cameras could not communicate with the system, preventing online access.
Verification of CCTV Functionality.
Proposed Solutions for Network Compatibility.
Coordination with Bridge Culture’s IT Personnel.
Client Agreement and Quotation Requirements.
Final Checks and Summary of Findings.
Conclusion of the Service Visit.
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