CCTV IT Support at San Jose Pension House. Introduction. In line with the company’s commitment to delivering reliable technical assistance and maintaining efficient surveillance systems, the IT support team conducted a troubleshooting …
CCTV Support for another resident at Silver Hills, Talamban.
Introduction
Our team responded to a service call from a Silver Hills residence regarding their 9-camera analog CCTV system, where 5 cameras had stopped functioning. The client requested technical support to restore their complete security coverage.
Service Details:
✔ System Assessment Performed
Verified all 9 existing analog cameras.
Confirmed 4 cameras were operational.
Identified 5 cameras with no video output.
✔ Comprehensive Diagnostic Testing
Checked camera power supply connections.
Tested BNC video transmission lines.
Inspected DVR input channels.
Verified monitor and display settings.
Findings:
🔍 Faulty Cable Connections Identified
Determined all 5 non-functional cameras had damaged cabling
Issues included:
Broken power wires (3 cameras).
Compromised video coaxial cables (2 cameras).
Corroded connectors (multiple points).
Recommended Solution:
🔧 Complete Cable Replacement Required
New Siamese coaxial cables with BNC connectors.
Fresh power supply wiring.
Weatherproof connection points.
Cable management optimization.
Next Steps:
1️⃣ Service Quotation Preparation
Preparing detailed cost estimate including:
Required materials (cables, connectors, accessories).
Professional installation labor.
System testing and verification procedures.
2️⃣ Client Approval Process
Presenting solution options and costs.
Scheduling the service at client’s convenience.
Finalizing service agreement details.
3️⃣ Repair Implementation
Complete cable replacement service.
Comprehensive system functionality testing.
Camera adjustments as needed.
Client orientation on system operation.
Client Communication:
We have:
Provided complete explanation of all findings.
Discussed recommended solutions in detail.
Addressed all client questions and concerns.
Committed to prompt quotation delivery.
Project Completion:
The repair service will be scheduled:
Upon client approval of quotation.
At mutually convenient date and time.
With efficient completion as priority.
Conclusion
Our diagnostic service has successfully identified the cable issues affecting the client’s CCTV system. We stand ready to implement a professional repair solution that will restore full security coverage. We appreciate the client’s trust in our expertise and look forward to resolving these issues to their complete satisfaction.
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