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CCTV Support at Lapu-Lapu, Maribago.
Introduction.
At InstallersPH IT Solutions, we believe that after-sales support is just as essential as the initial installation. Recently, our team was called to provide technical assistance for one of our valued clients in Maribago, Lapu-Lapu City. This client, who availed of our CCTV services last year, was still under warranty and requested support for their DVR device, which had stopped functioning.
On-Site Inspection.
Our technical support team visited the client’s location to assess the situation. The DVR device, being the central hub of the CCTV system, was inspected thoroughly. The team checked all connections, power sources, and system configurations to identify the cause of the malfunction. Despite a detailed examination on-site, no clear issue was found that explained why the device was not operating correctly.
Device Brought to Office for Further Testing.
To ensure accuracy in troubleshooting, the team decided to bring the DVR back to the office for a more comprehensive inspection. This allowed our technicians to conduct controlled testing, examining both the DVR hardware and the internal hard disk drive (HDD), which is critical for storing surveillance footage.
Findings from the Inspection.
Upon testing, the DVR was found to be completely non-functional. Further checks revealed that the HDD was also no longer operational. With both the DVR and HDD compromised, the client’s CCTV system could not reliably function, confirming that replacement was the only viable solution.
Proposal for Replacement.
Following the inspection, our team prepared and sent a detailed proposal to the client. The proposal outlined the need to replace both the DVR and the HDD to restore the surveillance system to full working order. We provided recommendations for reliable replacement units to ensure durability and consistent performance.
Commitment to After-Sales Support.
This case highlights the importance of warranty coverage and responsive after-sales service. At InstallersPH IT Solutions, we make it a priority to support clients even after the installation is completed. Whether through site visits, office-based diagnostics, or replacement proposals, our team ensures that clients receive dependable and professional service.
Conclusion.
The CCTV support provided at Maribago, Lapu-Lapu City, is a strong example of how our team handles equipment issues with efficiency and dedication. Even when on-site solutions are not immediately possible, we take the necessary steps to find the root cause and present clients with clear solutions. Through this process, clients can trust that their investment in security is fully backed by a committed support team.
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