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CCTV IT support at Roz Laboratory,Inc.
Introduction.
Roz Laboratory recently requested IT support from our team regarding a critical issue with their CCTV monitoring system. The problem surfaced when their staff noticed that turning off the breaker for the monitor also powered down the Network Video Recorder (NVR) and Power over Ethernet (PoE) switch. This unexpected behavior raised concerns about the reliability of their surveillance system and the potential for downtime during routine maintenance or power interruptions. Our team was immediately dispatched to investigate and resolve the problem to ensure continuous security monitoring at the facility.
Initial Request and Problem Identification.
The client explained that whenever the breaker controlling the monitor was switched off, the NVR and PoE switch—both essential components of the CCTV system—lost power as well. This configuration posed a risk to surveillance recording, especially during maintenance or emergency shutdowns. The NVR is responsible for recording video feeds, while the PoE switch powers the cameras and ensures data transmission. Linking these devices on a shared breaker created an unnecessary dependency that compromised system uptime.
Upon arrival, our IT support team carefully inspected the electrical connections, breaker assignments, and cable routing. The goal was to identify whether the issue stemmed from wiring errors, improper load distribution, or an oversight during the original installation.
Collaboration with the Maintenance Team.
To ensure a thorough resolution, our team worked closely with Roz Laboratory’s maintenance personnel. The discussion focused on the lab’s electrical distribution setup, current load capacities, and safety protocols. Together, we reviewed the breaker panel and mapped out which devices were connected to each circuit. It became clear that the monitor and NVR had been inadvertently wired to the same breaker, creating the undesired link between them.
By coordinating efforts, both teams agreed on the best approach to reassign the connections without disrupting the laboratory’s operations. Clear communication and collaboration helped minimize downtime while ensuring compliance with electrical safety standards.
Issue Resolution and System Optimization.
The corrective action involved separating the breakers for the monitor and the NVR/PoE switch. The monitor was reassigned to a dedicated breaker, while the NVR and PoE switch remained connected to their original circuit. This configuration ensured that turning off the monitor’s breaker would no longer affect the NVR or PoE switch. After rewiring, the system was thoroughly tested. The maintenance team confirmed that each component now operated independently and that the NVR continued recording uninterrupted even when the monitor’s breaker was turned off.
Additionally, our IT support team performed a quick system check to ensure the cameras, network connections, and recording configurations were functioning optimally. This step guaranteed that Roz Laboratory’s CCTV system was fully operational and safeguarded against similar issues in the future.
Conclusion.
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