CCTV PMS for Punched Coffee at Jondorf Tower. Introduction. On October 2, 2025, the team carried out a scheduled Preventive Maintenance Service (PMS) for the newly installed CCTV system and access points …
CCTV IT Support at John Dewey School for Children.

Introduction.
Modern security solutions go beyond simply installing cameras and recording equipment. Today, clients demand accessibility, flexibility, and control over their surveillance systems. Recognizing this need, the team recently provided IT support for a client whose CCTV system was originally installed by the same group. The client specifically requested remote viewing functionality, enabling them to monitor their property directly from their mobile phone. Through technical configuration and optimization, the team successfully placed the Network Video Recorder (NVR) online, giving the client real-time access to their CCTV system from anywhere.
Informational Video.
Client’s Request for Remote Access.
The client already had a fully functioning CCTV system supplied and installed by the team during a previous project. While the cameras were recording efficiently and the system was performing well, the client wanted the added convenience of remote monitoring. This feature would allow them to check live feeds and recordings without being physically present on-site.
With businesses and households becoming more mobile and interconnected, remote access has become a critical upgrade to traditional CCTV systems. It not only enhances convenience but also ensures peace of mind, as the client can now monitor security in real-time even when away from the premises.
Technical Process of Enabling Remote Viewing.
To fulfill the client’s request, the team focused on reconfiguring the system’s NVR for online access. This involved ensuring the NVR was connected properly to the internet, setting up port forwarding as required, and configuring the security protocols to maintain safe and reliable connectivity.
Once the NVR was online, the team assisted the client in setting up the mobile application designed for remote CCTV monitoring. This application allows the client to view live camera feeds, access recorded footage, and even manage playback functions directly from their phone. The configuration process was carefully tested to guarantee smooth performance and seamless video streaming.
Benefits of Remote CCTV Monitoring.
By enabling remote viewing, the team transformed the client’s CCTV system from a static on-site security setup into a dynamic, mobile-friendly solution. The client can now:
Monitor security anytime, anywhere – Whether traveling, at work, or at home, the system is always accessible.
Respond quickly to incidents – Instant access to live feeds allows the client to check alerts or suspicious activity in real-time.
Enjoy peace of mind – With the ability to check on their property at any moment, the client gains confidence in the reliability of their surveillance system.
This upgrade demonstrates how IT support services can extend the life and usability of existing systems, aligning them with modern expectations.
Conclusion.
The team’s successful IT support for enabling remote viewing has elevated the client’s CCTV system to a new level of functionality. By placing the NVR online and configuring mobile access, the client now has the flexibility to monitor their property from the convenience of their phone. What was once a fixed on-site system has become a powerful, mobile-enabled security solution. This project highlights the importance of ongoing support, ensuring that clients not only have the right equipment but also the advanced features that make their investment more practical and valuable in today’s connected world.
Case Studies
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