The team arrived on-site at 10:00 AM and immediately coordinated with the client regarding the reported issue. According to the client, one CCTV camera located in a specific area had stopped working and lost its connection to the recording system.

The team began troubleshooting the problem by inspecting the camera connections, wiring, and recording system. After conducting several checks, the issue was identified and corrective actions were performed to restore the camera’s connection and functionality.

While on-site, the team also performed general preventive maintenance for the entire CCTV system. Each camera was carefully cleaned to remove accumulated dust and dirt from the lenses. Regular cleaning is important because it helps maintain clear video quality and improves overall camera performance.

During the inspection, another issue was identified involving the system’s storage capacity. The installed Hard Disk Drive (HDD) had limited space and could only store approximately four days of recorded footage. As a result, the remaining days were no longer being saved because the storage was already full.

Although the team intended to replace the hard drive immediately, the available working time was not enough to complete the upgrade on the same day. Work concluded at 12:00 PM, and a follow-up visit was scheduled for Thursday to complete the HDD replacement.